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The Rude and the GROSS 12:38 p.m. 2005-09-19 Bad customer service at a fast food chain can be ugly. It’s Monday morning, and I am dying for coffee. I go to nearest drive through, which happens to be Burger King, and ask for the French toast stick combo. The voice from the drive through speaker asks for my order, there is a pause, and then she tells me the total amount and tells me to drive to the window. I get to the window, and as I open my wallet I then discover that I don’t have enough cash, so I give her my ATM and ask if I can get cash back. I’m automatically given the cold glare stare from this blonde, pimple faced teenager, who says: “I asked you how you were going to pay for this, and you said cash.” Meanwhile she takes my card, and brings me my order. She doesn’t give me any crème or sugar, so I ask for it. She sighs, and walks across to fetch it. Then she says, “Have a nice day!”. She still has my ATM card. “You still have my card.” Apparently I’m not the only person who has been the victim of poor customer service at this food chain. As I walked into the office, balancing my coffee, I ran into a co-worker, Yolanda, who I know very well—we went through both jr. high and high school together. Although we weren’t the best of friends back then, we have a lot in common with now. She looked enviously at my coffee and added how she wished she had time to get herself a cup. I told her about my little rude rendez vous at the Burger King, and then she quickly asked if the person who helped me at the window was the manager girl—the blonde, pimple faced one. It so happens she was there earlier this week and was inside at the counter. She wanted to add an extra side of fries to her order, and this manager girl met with her and said that she couldn’t to it, and she had to go in back in the line to order it. When she heard that, Yolanda told her, “Forget it then, you can keep your order.” She then walked out of the place. I don’t blame her a bit, in fact, I think I would have done the same. There is just no excuse for RUDE fast food behavior!!! Talk about RUDE, do you want to hear grotesque? Well, I have written about Slimy Steve before—the guy at the 76 station (formerly Chevron) on the corner of my work. Well, it so happens, my supervisor Michelle went there to get a V8. Now, Michelle just says it like it is, and come across sometimes as painfully honest, but there is still no excuse for what Slimly Steve said to her. Apparently that morning, when Michelle went in to purchase her V8, Slimy Steve was playing a video game at the cash register with an equally slimy friend of his. It was apparently a shooting game, and they were using little guns against a little computer screen. Michelle added, “Gee, it looks like you two are easily amused.” Steve looked up and said, “You should see what I do in bed.” Michelle was taken aback by this, and responded, “I don’t like the visual you just gave me.” Slimly Steve replied, “You should try it sometime..” Can you say GROSS?! This is what we know about Slimy Steve so far: He has 3 sewing machines, and he makes his own clothes for him and his robots that he makes. (Yes, he makes robots.) He enjoys watching porn, and he also enjoys listening to music, like the Carpenters and ABBA. He routinely brushes his teeth at the cash register, as well as pick his finger nails with a jack knife. Now we know what he does for entertainment in bed. This is really bad. Michelle intends to speak to his supervisor this week. Linda wants me to go next door and try and get his last name so we can look him up on the system. I refuse to go in there—ever since he asked me if I was “leaking” when I was pregnant, and after I discovered he was keeping track of my comings and goings on a calendar, I’ve vowed not to enter the establishment. More later… |